Terms & Conditions

Website Terms of Use

In order to use this site, you must be of the age group of 18 years and over

And that you have the full legal and legal capacity to enter into this agreement and use this site in accordance with the terms and conditions contained in this list, and agree that you are responsible for all your actions legally and responsible for the financial obligations that result from your use of this site (as well as the use of your account by others without inventory, including minors living with you)

You agree to supervise and assume responsibility for all users of this website, including minors, under your name or account

You also undertake to ensure the correctness, accuracy and completeness of all information and data provided by you or your family members when using this site

When using the Site, you warrant that you will not use the Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You also agree to all applicable local laws and regulations. You are solely responsible for all acts or omissions that occur with your account or password, including the content of submissions

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from or transferred from the site, or sell any information, software or services obtained through the Zawaya site

Booking Terms & Conditions

It must be ensured that all the names of the passengers in the reservation are correct, and the obligation to enter each name in the appropriate field (field) for it, in the event that the names are entered incorrectly or do not match, then the reservation will be cancelled taking into account the increase in prices and the change in fees if If the modifications are required, upon completion of the payment process and payment of the reservation value in full, your reservation will be considered valid and confirmed

Zawaya reserves the right to refuse any booking. The company can also add service fees to reservations made through the call centre

Zawaya reserves the right to cancel the reservation in the event of an incorrect price due to updating prices, which results in an unrealistic value for the reservation. Also, in the event of repeated unpaid reservations, the company that owns the site, Zawaya, has the right to cancel all reservations, with the exception of what has been notified to the customer in advance

For each booking cancellation, Zawaya will charge a cancellation fee in addition to the fees imposed by the service provider

Cancellation Policy

For cancellation of reservation this will be five days before trip, following fees will be deducted

10% Service Fees
Penalty For Cancelling Train or Flight Tickets
Bank Transfer Fees
Fees Tickets for Activities or Visiting Heritage Sites

Dress Etiquette in Saudi Arabia

Men and women are encouraged to dress modestly, and to avoid tight-fitting clothing that contains offensive images or phrases in public. Women must cover their shoulders and knees in public. (Consider bringing long-sleeved tops or scarves to cover the shoulders, midi or long dresses or skirts, or short or long pants to cover the knees.)

Public Taste System in Saudi Arabia

Intimacy in public is not in keeping with the local culture. Visitors should also not use offensive language or gestures. For more information, search for “Language and Culture” on VisitSaudi.com

Illicit Substances & Alcohol in Saudi Arabia

The sale, purchase and consumption of alcoholic beverages is prohibited in Saudi Arabia. Alcoholic beverages and narcotics are also prohibited in the country, so plan to relax with a cup of coffee or a cup of tea at one of the many cafés in Saudi Arabia

Respect For Religion in Saudi Arabia

During the five daily prayers in Saudi Arabia, music stops in public and many shops close for a short period. During the holy month of Ramadan, Muslims fast from dawn to dusk. And if you happen to visit during the holy month of Ramadan, the holiest month in the Islamic calendar, avoid eating or drinking in public during the day out of respect for others. Find out more about how to participate in Ramadan, if you are visiting Jeddah or Riyadh

Flight Documents Including Acceptable Identification Requirements

Customer is responsible for having a valid ID card (Saudi ID card or valid residency), passport, visa(s) and all other documents required by government regulations in the Kingdom of Saudi Arabia, and to carry them with him when traveling locally or internationally. The photo, name, date of birth and gender appearing on the ID card must exactly match the same data included in the flight registration records. Zawaya Tourism Corporation recommends that you take into consideration that some countries will not accept any traveler, if their passport has expired within six (6) months from the date of entry. You acknowledge that any failure to comply strictly with these requirements may result in denial of boarding/departure or undue delay at any security checkpoints causing the Customer to miss flight(s) and subsequent scheduled flight reservations on land and sea flights, tours and various visits
Ensuring the validity of identities and/or travel documents is the sole responsibility of the customer, and it is his responsibility to review and verify all information. It is the customer’s responsibility to contact us immediately if information, changes or corrections are required

Photographic Materials

Zawaya Tourist reserves the right to use any photo/video taken at any event or during any travel activity, without the express written permission of the persons included in the photo/video. Zawaya Tourism Corporation may use the image/video in publications or other media materials produced, used or contracted by it, including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, digital platform, etc. Anyone who wishes not to use the images as a montage or to include them in newspaper articles, books, etc., contact the Zawaya Tourist Foundation in writing via the official

Rules & Conditions Application

– Rules and conditions apply on the first day of the trip and upon arrival and use of Zawaya Tourist Services, and our activity is subject to acceptance of these terms and conditions. By accessing, using, or obtaining any content, products or services through our office or through our accounts on social media, you and the buyer, traveler or adventurer (customer, passenger, you and you) agree to be bound by these Terms
– These terms and conditions govern the relationship between Zawaya Tourist and the client. These Terms limit your rights, remedies and protections for Zawaya Tourist. These also include warranty disclaimers and exclusions of liability. By using this Digital Platform, you acknowledge and agree (a) that this is fair because this Digital Platform is easily accessible and at no cost to access the Digital Platform; and (b) if you do not agree to these terms and conditions, you may choose not to use this digital platform or the Zawaya Tourist Office. Therefore, if there is anything in these Terms and Conditions, including warranty disclaimers and exclusions of liability, that you do not agree to or do not wish to be bound by, or if there is something missing from these Terms and Conditions that you consider necessary, you should not sign or use this digital platform
– Communication towers may not be available during the hours of your presence in the accommodation site, knowing that the Tourist Zawaya team provides wireless devices to communicate with unified wave frequencies used in emergency situations and with those close to you in case of emergency communication
Avoiding political, religious, sectarian and ethnic conversations or any topics that affect public taste or cause embarrassment to others
– Adventurers who wish to use their cars on the trip must assume the responsibility of following up on the team during the trip, and in the event of any malfunction, God forbid, the participant bears full responsibility for his car and for arriving at and departing from the residence